PRODUCT INFORMATION & FAQs
Our vinyl wall decals stick to most smooth and flat surfaces including painted drywall, glass, and mirror. Walls should be properly primed and painted before applying graphics. Graphics should not be applied to newly painted surfaces until the paint has had time to fully cure. We recommend allowing newly painted surfaces to cure for a minimum of two full weeks before applying any graphics, however paint may need to cure longer depending on environmental conditions. Decals may not stick to surfaces that are highly textured or painted with certain water based (porous) paints and/or flat matte finishes. neutral7 is not responsible if graphics applied to a textured surface do not stick. User discretion is advised. Since we cannot guarantee the condition of all wall surfaces, we cannot guarantee that some paint removal will not occur when removing wall graphics. You may notice paint chips on the back of the decals when removed and paint touch up may be required. neutral7 is not responsible for any damage that may occur due to the use of our products.
Q: What are the decals made of?
A: We offer a few different decal products including repositionable self-adhesive fabric, semi-rigid wall vinyl, and cut color vinyl. Below is a breakdown of which materials are used for each product:
- Wall Murals: Premium matte white woven polyester wall fabric (repositionable and removable up to 6 months)
- Wall Decals, Wall Circles: Semi rigid matte vinyl (removeable up to 2 years)
- Wall Patterns: Matte color vinyl (removes cleanly and easily for up to 2 years)
Q: Do you take returns?
A: All sales are final. neutral7 does not accept returns. All products are produced on a per-order basis. We do not offer refunds. Please confirm all measurements and read all product disclaimers before placing an order.
Q: When will my order ship?
A: All items are made to order, please allow 5-7 business days for production. Items are shipped once production is complete. You will receive a confirmation email with tracking information once your order ships. All orders will ship FedEx Ground. Delivery time is 1 to 7 business days depending on the shipping address. If you would like expedited shipping, please contact us before placing your order.
Q: Where do you ship?
A: We currently ship to the continental US only.
Q: Do you take custom orders?
A: We love custom projects! Please contact us with more info about your custom project.
Q: How do I clean my wall graphic?
A: This applies to wall decals, wall circles, wall murals, and wall patterns. Gently wipe graphic will a dry, lint-free cloth. Do not use any cleaning solution or water on decals. Moisture, chemicals, or excessive rubbing can damage the graphic.
Q: Are the wall graphics reusable?
A: Our Wall Decals, Wall Circles, Wall Patterns, and Wall Murals are removable but only the Wall Murals are reusable. To reuse a Wall Mural, you must save the white paper backing that it came on. Make sure to clear the backing of dust and debris before reapplying and storing your wall mural graphic.